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 Alias Launches Maya Membership Programs Posted by: amigo
Source: Press Release
Date: Mon Aug 09 2004
Los Angeles, CA - SIGGRAPH (Booth #1312) - August 9, 2004 - Alias announced that effective this week it will launch a new series of programs for Maya� and Maya Personal Learning Edition software customers, which deliver valuable support, maintenance and learning opportunities. The Maya Membership family � including Maya Platinum Membership, Maya Silver Membership and Maya Bronze Membership � has been developed to meet the diverse business, learning and support requirements represented in the Maya user community.
Full Annual Maintenance customers will be automatically switched over to the Maya Platinum Membership � an enhanced program that offers these customers more features and services than the former Full Annual Maintenance program, for the same annual fee.
�We began the process of developing the Maya Membership programs by asking customers what services and resources would help them get the most out of Maya,� stated Karen Eisen, Director of Product Marketing, Global Customer Services at Alias. �Each of our new membership programs is based on the feedback we were given, with the result that we have created more value for our users by giving them precisely what they need. Our new Platinum Membership program � which replaces our top-tier Maya Full Annual Maintenance program � is a perfect example. It gives our customers significantly more features and benefits for the same annual fee.�
Maya Platinum Membership
The Maya Platinum membership program is designed to give its members a full array of support services in order to allow them to maximize their investment in the software. Platinum members will receive all of the benefits previously available through the Full Annual Maintenance program� such as version updates and upgrades as well as premium live and online support � plus many additional features.
New Features and Benefits
Maya Platinum Membership delivers features designed to minimize customer �down-time� such as extended weekday and weekend hotline support*; interactive, online case-management tools; and no-charge, priority license transfers (same or different operating system). Additionally, access to new online resources -- from a wide range of tutorials to information on critical technical issues, bug report status and workarounds � means members have up-to-date information on the software, fast answers to common Maya questions and self-directed learning opportunities 24 hours, 7 days a week.
In addition to these and other new features, Maya Platinum members also receive complimentary Maya Silver membership.
Maya Platinum Membership
Maya Platinum Membership is available effective today and can be purchased through a local reseller: http://www.alias.com/resellers
For more information on Maya Platinum Membership: http://www.alias.com/platinum
Maya Silver Membership
The Maya Silver Membership program was designed to give Maya and Maya Personal Learning Editions users new opportunities to accelerate their Maya learning, make industry contacts and keep abreast of the latest computer graphics industry developments.
Members receive 24 hours, 7 days a week online access to a wide range of Maya learning resources. These educational tools - in-depth tutorials.; real-project-based learning materials, the Maya Mentor interactive, learning plug-in and Weblogs from experienced Maya users � are available on a monthly or annual basis. Members also receive 30 days of personal help using the learning materials and a bonus Maya learning tool DVD and/or a one-year subscriptions to the industry leading magazines, Animation Magazine (online version) and Game Developer.
his offer is only applicable to Maya Silver Membership.industry magazine subscription.
Pricing and Availability
Maya Silver Membership will be available later this week for a fixed monthly subscription fee of $19.99**, or for a cost-saving annual, subscription fee of $149**.
For more information on Maya Silver Membership, or to purchase: http://www.alias.com/silver
Maya Bronze Membership
The Maya Bronze Membership program gives Maya and Maya Personal Learning Edition software users the resources they need to get started with Maya. This no-charge Membership program, which replaces the Community Membership program, offers project-based, online Maya lessons and tutorials, a peer-to-peer discussion forum, subscription to a monthly Maya newsletter, and information regarding software updates.
For more information on Maya Bronze Membership: http://www.alias.com/bronze
Two Maya promotional bundles are being launched today which allow new and existing Maya customers to purchase Maya Complete or Maya Unlimited software, Maya Platinum Membership or Maya Silver Membership, and one or more Maya Learning Tools at a special discounted price. These offers � the Maya Platinum Bundle and Maya Productivity Pack, respectively � will be available until December 31, 2004. For more information: http://www.alias.com
The new Maya Membership programs are part of a line of comprehensive customer services that already include Maya Professional Services, Getting Started Support, Incident Support and Incident Support Value Pack offerings.
* New hotline support hours to take effect beginning September 2004.
** All prices are in US dollars. International pricing may vary.
About Alias
As the world's leading innovator of 3D graphics technology, Alias develops award-winning software, custom development and training solutions for the film and video, games, web, interactive media, automotive, industrial design, education and visualization markets. On March 1, 2003, for the awards year 2002, the Academy of Motion Picture Arts and Sciences awarded Alias|Wavefront� an Oscar� for scientific and technical achievement for the development of Maya software, the professional 3D animation and effects package. Alias also offers a powerful range of services for new to advanced users in the most demanding environments. Learning Tools and training, support, and professional services help meet rigorous production deadlines.
Entertainment customers include: Acclaim Entertainment, Inc., CNN, Digital Domain, Disney, DreamWorks, Electronic Arts, Industrial Light & Magic, Factor 5 LLC, Midway Games, Nintendo, Pacific Data Images (PDI), Pixar, Sega, Sony Pictures Imageworks, Square Enix Co. Ltd., Ltd., Warner Feature Animation and Weta Ltd.
Alias is headquartered in Toronto with a Custom Development Center in Santa Barbara. Please visit the Alias website at http://www.alias.com or call 1-800-447-2542 in North America. International contact numbers include: Northern Europe, Middle East and Africa, +44 (0) 1494 441273; Germany, East & Southeast Europe, 0049 89 31 70 20; France, Spain and Portugal, +33 1 44 92 81 60; Italy, 39 039 6340011; Japan and other parts of Asia Pacific, 81 35797 3500- and Latin America, 770 393 1881.
Related Links: Alias Inc website
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