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 Alias Announces Advances in Maintenance Services Posted by: amigo
Source: Press Release
Date: Mon Apr 19 2004
Las Vegas, NV � NAB (#S111) � April 18, 2004 � Alias, a Silicon Graphics Inc. (NYSE: SGI) company, today announced its most popular and comprehensive support option for the Maya� software community � Full Annual Maintenance � has been updated and improved to provide the perfect complement to Maya 6. Alias� Full Annual Maintenance program helps Maya software users make the most of their investment by providing the most up-to-date version of Maya, unlimited access to technical knowledge through telephone hotline and online eSupport� services, as well as numerous other benefits. New services launched in conjunction with the announcement of Maya 6 include a new �Ask Alias� service, online case submission and additional learning content offered via eSupport.
�Alias� Full Annual Maintenance provides Maya users with a competitive advantage when coupled with Maya 6,� says Karen Eisen, product manager, maintenance at Alias. �Our goal is to provide our subscribers with services that provide ongoing value for them at an excellent price. The new maintenance features are a part of that value.�
New Services Expand Options for the Maya Community
New and expanded service offerings promise the Maya community the most comprehensive services portfolio available in the 3D market today. The �Ask Alias� service provides quick online answers to technical questions. Full Annual Maintenance subscribers can now access the Alias� hotline quickly and easily using this online question and answer feature. �Ask Alias� can provide answers faster than logging a case via the telephone hotline.
Online case submission now offers an option for subscribers to log their case in whatever way is easiest � by phone or online*.
Alias eSupport, an exclusive Full Annual Maintenance online community, now provides more learning content monthly than ever before in the form of tutorials, quick tips and Expert to User discussion forums, including new Maya 6 content.
Full Annual Maintenance and Maya 6 Provide a Competitive Advantage
One of the unique advantages to being a Full Annual Maintenance subscriber is early access to Maya 6. Subscribers on Full Annual Maintenance can download Maya 6 on April 26, 2004 � in advance of the product shipping to new and upgrading software customers. Full Annual Maintenance subscribers have unlimited access to world-class technical support staff who provide both phone and online support along with 24/7 access to eSupport. Subscribers also receive all Maya software, dot-releases and patches released over the course of the Full Annual Maintenance agreement.
�When the price of Maya was reduced I decided the time was right � I chose Maya Complete plus Full Annual Maintenance because I felt that this was the best way for me to learn Maya,� comments Andreas Bauer, database developer. �Full Annual Maintenance gives me the support on any question I have, plus access to vast online information, especially the expert user groups. On top of that, I am guaranteed to stay up-to-date with any new release. So far, Maya with Full Annual Maintenance truly was worth every penny,� he enthuses.
Pricing
Alias� Full Annual Maintenance is excellent value, starting at a cost of just $1,299, just $400 over the cost of a Maya upgrade and includes unlimited hotline support, 24/7 eSupport, and a host of other benefits. (All prices quoted are in U.S. dollars. International pricing may vary.)
To purchase Full Annual Maintenance, contact your local Alias authorized reseller. A full list of Alias resellers can be found at www.alias.com.
*Note: online case submission not available in Asia-Pacific.
About Alias
As the world's leading innovator of 3D graphics technology, Alias develops award-winning software, custom development and training solutions for the film and video, games, web, interactive media, automotive, industrial design, education and visualization markets. On March 1, 2003, for the awards year 2002, the Academy of Motion Picture Arts and Sciences awarded Alias|Wavefront� an Oscar� for scientific and technical achievement for the development of Maya� software, the professional 3D animation and effects package. Alias also offers a powerful range of services for new to advanced users in the most demanding environments. Learning Tools and training, support, and professional services help meet rigorous production deadlines.
Entertainment customers include: Acclaim Entertainment, Inc., CNN, Digital Domain, Disney, Electronic Arts, Industrial Light & Magic, Factor 5 LLC, Midway Games, Nintendo, Pacific Data Images (PDI), Pixar, Sega, Sony Pictures Imageworks, Square Co., Ltd., Warner Feature Animation and Weta Ltd. Design customers include AT&T, BMW, Boeing, Fiat, Ford, General Motors, Honda, Italdesign, Kodak, Kwikset, Mattel, Price Pfister, Renault, Rollerblade, Sharp, Trek Bicycle, Teague and Timex.
Alias is a wholly-owned, independent software company of SGI with headquarters in Toronto and a Custom Development Center in Santa Barbara. Please visit the Alias website at http://www.alias.com or call 1-800-447-2542 in North America. International contact numbers include: Northern Europe, Middle East and Africa, +44 (0) 1494 441273; Germany, East & Southeast Europe, 0049 89 31 70 20; France, Spain and Portugal, +33 1 44 92 81 60; Italy, 39 039 6340011; Japan and other parts of Asia Pacific, 81 3 5797 3500; and Latin America, 770 393 1881.
Related Links: Alias Inc website
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